How to deal with angry customers involves strategies for managing tense or difficult situations in a calm and effective manner. In the U.S., businesses train customer service representatives to handle complaints by actively listening, acknowledging the customer's feelings, and offering solutions or alternatives. Key techniques include staying composed, using empathetic language, and avoiding defensiveness. It is important to remain patient and respectful while seeking to resolve the issue. By maintaining professionalism and focusing on problem-solving, customer service teams can often turn a negative experience into a positive outcome, building customer loyalty and improving the overall reputation of the business.